Privacy Policy

AchievoEDU ("we", "us", "our") is committed to protecting the privacy of students, parents, teachers, and school administrators who use our platform. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

AchievoEDU is an Australian educational technology company that provides a student engagement and wellbeing platform to schools. Our platform is used by students (including minors), parents, teachers, and school administrators.

For any privacy-related questions, please contact our Privacy Officer at: contact@achievoedu.com.au

2. What Information We Collect

Student Information

• Name, year level, house, and gender (as provided by the school)
• Platform activity data (points, badges, check-ins, leaderboard positions)
• Wellbeing check-in responses including mood data (stored separately and privately)
• Reflection responses (private to the student — never visible to admins or parents in raw form)

Parent/Guardian Information

• Name and email address (for portal access)
• Aggregated trend data related to their linked student

Teacher & Admin Information

• Name, email address, and role
• Platform usage and activity logs

3. How We Use Your Information

We use collected information solely to provide the AchievoEDU platform services. This includes:

• Displaying personalised dashboards, leaderboards, and notices
• Enabling teachers to award points and manage student engagement
• Generating aggregated wellbeing trend reports for pastoral care staff
• Sending platform notifications and updates
• Technical support and platform improvement

We do not use student data for advertising purposes, and we do not sell or share personal information with third parties for commercial purposes.

4. Data Storage & Security

All data is stored on servers located within Australia. Our platform infrastructure is hosted on Microsoft Azure, with all data centres located in Sydney, Australia (Azure Australia East region). Your data never leaves Australia.

We employ industry-standard encryption (TLS in transit, AES-256 at rest), role-based access controls, and regular security audits to protect your information. Microsoft Azure holds ISO 27001, SOC 2, and IRAP certifications relevant to Australian data sovereignty requirements.

Student wellbeing reflection text is stored encrypted and is never accessible by school administrators, parents, or AchievoEDU staff in identifiable form.

5. Children's Privacy

AchievoEDU is designed for use in school environments and may be used by students under the age of 18. Schools act as the responsible agent for student data under our Data Processing Agreement. We collect only the minimum information necessary to provide the service.

Parents may request access to their child's personal data at any time by contacting their school administrator.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

• Access personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to school and legal retention requirements)
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Data Retention

We retain student data for the duration of the school's subscription and for up to 12 months thereafter, unless a shorter period is requested. Schools may export all data at any time from the admin portal.

8. Third-Party Services

AchievoEDU uses a limited number of trusted third-party service providers who process data on our behalf under strict data processing agreements:

• Microsoft Azure (Sydney, Australia) — cloud infrastructure, database hosting, and container services
• EmailJS — contact form email delivery only (no student data is transmitted)

We do not use third-party advertising networks and no student data is shared with any third party for commercial purposes.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify schools of any material changes with at least 30 days notice before they take effect.

10. Contact Us

For any privacy questions or concerns, please contact:
contact@achievoedu.com.au
AchievoEDU, Australia